Terms & Conditions...

The following terms and conditions provide the basis of all agreements between the Client as defined in the submitted web form and Creative Chaos (the Provider) for the purposes of providing design, development, website maintenance and additional servicest for the Client’s website.

1. Request Method
All work requests shall be made via email or website contact form and will be documented. Phone calls requesting quotes will be taken, however all requests must be formally submitted in writing (via email or contact page) prior to a quote being provided..

2. Billable Time/ Invoicing
Maintenance requests shall be billed at a minimum of 1/2 hour (30 minutes) increments. Development requests shall be billed at a minimum of 1 hour (60 minutes) increments. Each invoice shall be sent by email. All invoices are due within 14 days of the invoice date.

3. Default – non payment
If payment has not been received by 14 days, a follow up email will be sent. After 28 days of non-payment, the contract may be terminated. After termination, if the client wishes to resume, the client may reinstate this agreement by remitting the balance of the invoice and a service reinstatement fee of $100.

4. Cure
If client makes immediate electronic payment via accepted method (PayPal or Direct Debit) within 7 days of the default occurring, the agreement will be reinstated without additional fees. This cure may only be used twice per 12 month period. Repeated occurrences of default will result in account termination.

5. Security Responsibility
The Client is fully responsible for the security, content and every-day operations of the website. Any breach of security, including, but not limited to, server hacking, stolen passwords, compromised data, lost data, etc., shall be the sole responsibility of the Client.

6. Website Access
The Client shall provide to the Provider full and unrestricted access to the website hosting account, FTP and any other access required in the performance of duties by the Provider. Denying access to Provider is in breach of this agreement and cause for termination of agreement.

7. Confidentiality
Provider agrees anything considered by any reasonable person, or explicitly deemed as “Confidential Information” is to be fully considered confidential and proprietary of the Client and Provider shall hold the same in confidence. The Provider shall not use the Confidential Information other than for the purposes of its business with Client, and shall disclose it only as necessary to its officers, directors, sub contractors, or employees with a specific need to know. Provider will not disclose, publish or otherwise reveal any of the Confidential Information received from Client to any other party whatsoever except with the specific prior documented authorization of Client.

8. Disclaimer
Provider shall be held harmless from any legal problems, accusations, or illegal activities that may arise from the Client's website, business or personal activities. Provider is a hired contractor, and is not in any other way affiliated with or employed by the Client.

9. No Implied Exclusion or Conflict
The Provider is an independent contractor and is not in any way bound by any terms, to work for the Client exclusively, or shall the Provider be restricted from contracting other companies of similar or same business type in any market or geographic area.

10. No Warranty
There is no warranty express or implied for any services offered unless explicitly detailed in each individual agreement.

11. Revelation to Third Parties
The Client shall not reveal any critical business information such as, but not limited to, cost of services, to any third party for any reason. Such revelation is grounds for termination of services.

12. No Implied Waiver
Either party's failure to insist in any one or more instances upon strict performance by the other party of any of the terms of this Agreement shall not be construed as a waiver of any continuing or subsequent failure to perform or delay in performance of any term hereof.

13. Severability
If any terms of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then this Agreement, including all of the remaining terms, will remain in full force and effect as if such invalid or unenforceable term had never been included.

14. Typographical Error
This document may contain minor typographical and/ or spelling errors. Such errors in no way constitute wavier of requirement nor render any part of this agreement invalid.

15. Termination
Provider reserves the right to terminate this and other service agreements at any time, for any reason, with reasonable written notice to client.